Geneca Tops All Categories in Microsoft’s Gold Partner Satisfaction Survey
Above Average Ratings for Business Value Delivered and Customer Satisfaction
Oakbrook Terrace, IL, Dec. 9, 2009 – Geneca revealed today that it ranks above average in all areas of a survey rating the performance of Microsoft gold partners. The Microsoft Customer Satisfaction (CSAT) Index, which is completed by the partner’s customers, is now a requirement for certified partners to retain their gold status.
Geneca received outstanding marks in all areas of the survey, including customer loyalty, revenue impact, communication, ability to meet needs, and overall performance. These areas are considered most key to maintaining the health of the customer base and determining customer willingness to repeat business and provide positive references.
“We all know that competition for new clients is particularly intense right now. This new recognition represents one more way for us to differentiate ourselves in terms of business value delivered and the efforts we take in ensuring satisfaction,” states Geneca CEO, Mark Hattas.
“Our survey scores are also a validation of what is so powerful and unique about Geneca’s culture: A desire to be held accountable for making and honoring commitments and holding others around you --no matter the role -- accountable for upholding the commitments they make.”
The Microsoft Customer Satisfaction is an online resource for Microsoft’s partners and administered by TNS, a leading market research company. It is run quarterly and partners may participate twice in a 12-month period.
About Microsoft
Founded in 1975, Microsoft (Nasdaq "MSFT") is the worldwide leader in software, services and solutions that help people and businesses realize their full potential.
About Geneca
Geneca is a software development firm offering a complete range of services from requirements management, to oversight and governance, through the development and deployment of custom software solutions. Using Getting PredictableSM, its unique approach to align business and IT, Geneca clients achieve clarity and accountability throughout the development lifecycle. Learn more about Getting Predictable and other software services at www.Geneca.com.
For more information contact:
Jessica Chipkin
jessica.chipkin@geneca.com
630.599.0900
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